Monday, April 06, 2009

Just another day at wally world.....

Me: (to electronics dept. clerk behind cash register) Hi, I need the XXX game for the XXX game system.

Clerk 1: Just a minute, I need to get "clerk 2".

(She hollers and the clerk 2 answers from a couple of aisles away so I walk over to meet clerk 2.)

Me: (to clerk 2). Hi, she called you for me. I need the XXX game for the XXX game system.

Clerk 2: Just a minute. (She walks over to Clerk 1) You called me?

Clerk 1: (pointing at me) That lady needs the XXX game for the XXX game system.

(Clerk 2 walks past me without speaking to me and I feel a strong urge to follow because somehow I'm sure she's gonna mess this up. She walks to the game aisle, stops, turns and looks at me. I walk up to her, figuring she's just waiting for me to 'catch up'.)

Clerk 2: (just looking at me).....

Me: (catching on) Yes, I need the XXX game for the XXX game system.

(She walks over to the XXX game system case and unlocks it. She stops, turns and looks at me. I don't know why. Then it hits me.)

Me: Oh I am so sorry, I thought for sure you heard us both say I needed the XXX game.

Clerk 2: No I didn't. (She removes the game from the case. It says on it "XXX game." She turns to me and says) This one?

Me: Yes, thank you.

(Without looking at me again, she walks back to the electronics register, hands it to Clerk 1 and walks off.)

Fine example of customer service, huh?



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